Patient Responsibilities & Rights

Please note, it is the client's responsibility to let their provider know of any changes to their insurance plan(s), address and/or phone number, immediately, to minimize their out-of-pocket expense. 

Patient Obligations

We have the right to expect from you — our client, your relatives, and friends — reasonable behavior, which takes into consideration the nature of your illness or predicament.

These obligations include, but are not limited to the following:

1. To promptly report any malfunction, defects or other problems with the Equipment.
2. To use Equipment with reasonable care without modification or alteration.
3. To inform local power company if using any “life sustaining” equipment including but not limited to oxygen concentrators
4. To contact us at least thirty (30) days in advance of any move by Client or the Equipment from Client’s original address. By way of example and not by way of limitation, this includes admission to a hospital, skilled nursing facility, or another residence.
5. To notify us if a scheduled appointment cannot be honored.
6. To notify us that they may have come into direct contact if Client contracts an infectious disease.
7. To take responsibility whenever Client’s actions do not follow the appropriate method of treatment, instructions for use, and/or treatment plan.
8. To notify us immediately of any changes in insurance carrier, coverage, physician, phone number(s) or ability to pay for services rendered.
9. To give accurate and complete health information concerning Client’s past illnesses, hospitalization, medications, allergies, and other pertinent items.
10. To develop and maintain a safe environment.
11. To participate in the development and update of Client’s plan or program of service/treatment.
12. To adhere to Client’s developed or updated plan or program of service/treatment.
13. To request further information concerning anything Client does not understand.
14. To contact Client’s doctor whenever Client notices any unusual feelings or sensations during Client’s plan or program of service/treatment.
15. To contact Client’s doctor whenever Client notices any change in Client’s condition.
16. To contact us whenever Client receives a change in Client’s homecare prescription.
17. To give information regarding concerns and problems Client has to Company.

Patient Bill of Rights

As a client of AMES, you have the right to the following:

1. Be given information about your rights for receiving homecare services.
2. Receive a timely response from the company regarding your request for homecare services.
3. Be given information about the company policies, procedures, and charges for services.
4. Choose your homecare providers.
5. Be given appropriate and professional quality homecare services without discrimination against your race, color, creed, religion, sex, national origin, sexual orientation, disability, or age.
6. Be treated with courtesy and respect by all who provide homecare services to you.
7. Be free from physical and mental abuse and/or neglect.
8. Be given proper identification by name and title of everyone who provides homecare services to you.
9. Be given the necessary information regarding treatment and choices concerning rental or purchase options for durable medical equipment, so you will be able to give informed consent for your service prior to the start of any service.
10. Be given complete and current information concerning your diagnosis, treatment, alternatives, risks and prognosis as required by your physician's legal duty to disclose in terms and language you can reasonably be expected to understand.
11. A plan of service that will be developed to meet your unique service needs.
12. Participate in the development of your plan of care/service.
13. Be given an assessment and update of your developed plan of care/service.
14. Be given data privacy and confidentiality.
15. Review your clinical record at your request.
16. Be given information regarding anticipated transfer of your homecare service to another healthcare facility and/or termination of homecare service to you.
17. Voice grievance with and/or suggest a change in homecare services and/or staff without being threatened, restrained and discriminated against. 
18. Refuse treatment within the confines of the law.
19. Be given information concerning the consequences of refusing treatment.
20. Have an advance directive for medical care, such as a living will or the designation of a surrogate decision maker, respected to the extent provided by the law.
21. Participate in the consideration of ethical issues that arise in your care.

We are committed to providing you with quality service that meets your homecare needs and exceeds your expectations. If you have a complaint or suggestion about products, equipment, or services provided by AMES, please contact us.