Patient Responsibilities
Patient Responsibilities

We have the right to expect from you — our patient, your relatives, and friends — reasonable behavior, which takes into consideration the nature of your illness or predicament.

These responsibilities include, but are not limited to the following:

  1. Give accurate and complete health information concerning your past illnesses, hospitalization, medications, allergies, and other pertinent items.
  2. Assist in developing and maintaining a safe environment.
  3. Inform Arizona Medical Equipment & Supply LLC (AMES) when you will not be able to keep an appointment for a homecare visit.
  4. Participate in the development and update of your homecare plan of service/treatment.
  5. Adhere to your newly developed or updated homecare plan of service/treatment.
  6. Request further information concerning anything you do not understand.
  7. Contact your doctor whenever you notice any unusual feelings or sensations during your plan of service/treatment.
  8. Contact your doctor whenever you notice any change in your condition.
  9. Contact AMES whenever your insurance company or plan changes.
  10. Contact AMES whenever you have an equipment problem.
  11. Contact AMES whenever you have received a change in your homecare prescription.
  12. Contact AMES whenever you are hospitalized or stay in a skilled nursing facility, even for a short period of time.
  13. Give information regarding concerns and problems you have to an AMES staff member.
  14. Contact AMES prior to any change of address.
  15. Contact AMES if you acquire an infectious disease during the time you are receiving services and/or care from us, except where exempted by law

We are committed to providing you with quality service that meets your homecare needs and exceeds your expectations. If you have a complaint or suggestion about products, equipment, or services provided by AMES, please contact your local branch manager. If your local branch is not able to resolve your concern satisfactorily, please contact us by e-mail at, or call 623-266-7255.

Disclaimer: This information is intended for general education purposes only and should not be
relied upon as a substitute for professional and/or medical advice. Arizona Medical Equipment & Supply LLC accepts no liability for the content on this website or for the consequences of any action taken on the 
basis of the information provided. 

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